Login to your account, visit your account page by clicking on the small man on the top right corner. Go to orders, locate the order that contains the item/s you would like a refund for and click “Request Warranty”. Select all items you would like to return or request a refund for by ticking the checkbox next to the item.

In the first dropdown under the “I would like to request for” section, choose “Replace” or “Refund” respectively, in the next drop-down, select the reason for the return/refund. and finally, add any additional information or comments that you think will be helpful.

PLEASE NOTE: If you have redeemed a coupon on your original purchase we will reissue the coupon amount and refund the amount you have paid, excluding the coupon value.

Refunds may take up to 5 days to reflect depending on your payment method and bank used.

Afro Nala

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