The following products will not be eligible for a refund, exchange or credit:

• electronic vouchers;
• books;
• intimates, lingerie, swimwear, bodysuits or underwear;
• jewelry for piercings;
• a beauty product or fragrance which has been used;
• foodstuff, beverages or other products intended for everyday consumption; or
• products which have been personalized for you or made to your specifications, unless defective.