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The following products will not be eligible for a refund, exchange or credit:
- electronic vouchers;
- intimates, lingerie, swimwear, bodysuits or underwear;
- jewelry for piercings;
- a beauty product or fragrance which has been used;
- foodstuff, beverages or other products intended for everyday consumption; or
- products which have been personalized for you or made to your specifications, unless defective.